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ISP Technician as the Digital Navigation Catalyst

Toolkit to equip FBA members, especially ISPs and broadband service providers, with scalable, flexible resources to help newly connected subscribers maximize the benefits of high-speed broadband.
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Overview

When the National Telecommunications and Information Administration (NTIA) set out to showcase the transformative power of federal broadband investments, they needed more than just data—they needed a story. Kaptivate partnered with NTIA to design, write, and promote the FY22 Access Broadband Report to Congress, translating complex data from 17 federal agencies into a clear, compelling, and accessible narrative.

Solution

Through a seamless blend of data science, visualization, and storytelling, Kaptivate helped NTIA clearly demonstrate how broadband investments fuel economic opportunity—especially in underrepresented and underserved communities. The result: a report and dashboard that not only met congressional reporting requirements but elevated the conversation around digital inclusion and equitable access.

  1. Interactive Data Dashboard

    Designed a fully accessible, user-friendly dashboard that allows stakeholders to explore broadband impact across communities and demographics.

  2. Data Collection, Cleansing & Configuration

    Collected, organized, and prepared broadband-related data from 17 federal agencies—ensuring clarity, consistency, and analytical depth.

  3. ADA & 508-Compliant Design

    Built the digital report and dashboard to meet federal accessibility standards, ensuring inclusive access for all users.

  4. Impact Storytelling & Visual Design

    Combined economic impact estimates, data visualization, and real-world case studies to showcase the human side of broadband access.